Category Archives: Skype for Business

Stay connected wherever work takes you

If you ever travel for business or work remotely, like 23 percent of U.S. employees do, you rely on communication tools to stay in touch with your partners and clients whether you’re inside or outside the office. You need the most up-to-date technology to ensure your work isn’t limited by location or circumstance, but what should you look for in your communication tools?

Here’s our list of five non-negotiable features:

  1. You’re easy to get ahold of—Want to make it easier for people to connect with you no matter where you are? Use your email signature to let others contact you directly, be it cellphone, a remote office number or an online number. With Office 365, you can make your Outlook signature phone number link directly to your Skype for Business address. Your information will be linked automatically, so others can instantly communicate with you in real-time. Read this TechNet article to find out how to create a TEL:// or SIP:// link in your signature.
  2. Take calls from the device that is easiest for you—While constantly on the go, collaboration isn’t limited to your office. You may need to start a call or presentation in your office before transferring to your cellphone to wrap it up on the road. Skype for Business allows you to do so without disrupting your workflow. If you’re on a call or presenting from your computer but have to leave the office, Skype for Business enables you to seamlessly transition your conversation across devices. You can either change the device connected to the PC or transfer to mobile.
  3. Run presentations and share your applications with ease—Running a meeting with remote participants can be tricky, especially when you’re giving a presentation. You shouldn’t have to compromise a quality voice connection for a simple screen share—nor should you feel the need to run a meeting across multiple platforms. Skype for Business makes the process as simple as possible by letting you share PowerPoint slide shows directly in a meeting. No need to worry about sharing files and emailing links, you can just focus on your presentation.
  4. Record meetings—Not sure about some of those key points that were mentioned during your call? Or was a colleague or partner not present? Multimedia recording features should always be included with business-class communication tools. With Office and Skype for Business, you can record and replay presentations and video, so any of those details that might have been missed are always a click away.
  5. Communicate with those outside your organization—It’s unlikely everyone you talk to outside your company will use the same communication tools as you, so it’s important to look for a tool that offers ease of use for guests. Fortunately, connecting with non-Skype for Business users is not a problem. Accessing the conference or meeting as a guest is simple, and the security and robust features the host relies on remain standard.

Several barriers to communication and collaboration can arise when you’re working outside the office. Fortunately, Skype for Business can help. It’s more than just a video chat option; it has the features to keep you connected and make work as accessible as possible.

Try out these tips with your Skype for Business account and read up on additional features in our free eBook.

 

For more information please contact Atidan at office365@atidan.com.

Reference: https://blogs.office.com/2016/08/01/stay-connected-wherever-work-takes-you/

IM on it—Why Instant Messaging is Collaboration’s Secret Weapon

Implementing an instant messaging platform is important for productivity for teams of all sizes. Enabling a system for quick, informal, easy-to-reference and mobile chats keeps teams connected for nimble collaborations—resulting in a major value-add to your business.

How much value, exactly? Businesses that have embraced instant messaging practice have seen remarkable improvements in productivity and streamlined communication. According to a survey of employees using chat services conducted by SoftwareAdvice.com, 75 percent saw decreased call and email volume, and 66 percent noticed quick resolution for simple questions. When it comes to productivity, 21 percent noted either moderate or significant increase.

IM instant messaging is collaborations secret weapon FI

As company-wide IM benefits become clear, more and more businesses are getting on board. If you’re interested in these benefits but are wary to ensure proper implementation and use throughout your company, provide best practices for your employees to reference to increase productivity and reduce frustrating growing pains.

Don’t shoot the messenger

The following five best practices help ensure successful adoption and usage of IM in your organization:

  1. Provide a company-wide solution—Don’t require employees to use personal accounts; implement a company-provided instant messaging offering. This will streamline features and allow all your employees to find each other to chat.
  2. Choose a secure solution with robust features—Compliance standards (like HIPPA, DPAS and FISMA, FERPA and banking) apply to more than just email and other secure information sources. Ensure that all your business communication tools align with common compliance standards.
  3. Integrate with other collaboration tools—Standalone instant messengers can leave employees with cumbersome roadblocks. Ensure your solution integrates seamlessly with other tools like business email, phone and video conferencing. Encourage employees to start conversations within project-specific documentation, so that the goal of the conversation remains clear and important information can be easily referenced.
  4. Empower employees to set and respect boundaries—Being reachable 24/7 is unrealistic and sets up your employees for burnout. Encourage colleagues to mute their instant messaging tool for periods of private productivity and focus, then remind co-workers to respect that virtual space.
  5. Don’t replace email completely—Instant messaging is a great option to communicate with even the most inbox-overwhelmed colleagues. But, instant messaging should not replace email or other collaboration tools that are core to keeping record of memorialized conversations. Set standards and show examples of the types of content best handled via IM, email or other project management tools. A general rule is length, if the message will contain more than a few words or sentences, email remains the best option.

A valuable tool for company-wide collaboration, instant messengers should be used to keep employees productive—not distracted or stressed. By implementing and encouraging best practices and sticking with a solution that includes everything you need to implement these practice at the outset, you can see skyrocketing productivity and results.

For more information please contact Atidan at office365@atidan.com.

Reference: https://blogs.office.com/2016/07/20/im-why-instant-messaging-is-collaborations-secret-weapon/